Update! We are happy to announce that as Covid continues to improve, the England & Wales mask mandate in health care settings has been lifted. This means that masks are no longer required at the clinic.
We are So looking forward to seeing your big smiles at your appointment!
With that being said, should you wish to continue wearing your mask at the clinic that’s absolutely okay! We always want you to feel safe and comfortable in our space.
Our team will no longer be wearing their masks, however, if you arrive at your appointment wearing a mask, our Chiropractors/Therapists will also wear one for your visit.
We do continue to ask that if you are sick to reach out 24 hours prior to your appointment to reschedule.
Cleaning protocols will continue as they have been because we feel like it’s just good practice moving forward.
Thanks so much to all of our patients for being so diligent through the pandemic. It’s been a long road for all and we are keeping our fingers crossed it is behind us for good!
OLA’S COVID-19 PROCEDURES AND GUIDELINES
Ola is taking all possible steps to make your time with us as safe as possible – and to provide reassurance to those who are more vulnerable.
We have reconfigured the way we use space within Ola and now have two waiting rooms and additional new waiting zones around the clinic. This, in conjunction with a controlled flow of people in and out of the clinic, means we can minimise contact between clients.
Please note it is now a requirement that you read and complete our COVID-19 questionnaire before your appointment. This will be sent to you via email on our booking system prior to your appointment. If you require assistance once you have completed this form, then please call the clinic and speak to a member of staff.
WHEN YOU ARRIVE AT OLA, PLEASE FOLLOW THE FOLLOWING PROCEDURES
We request that visitors sanitise their hands, using the hand sanitiser provided, on entering the building.
Reception staff will tell you which waiting area or treatment room you need to go to.
We have introduced a one-way system in and out of the centre. Enter via the usual main stairs and exit via the back stairwell – you will see signposts.
OTHER MEASURES OLA HAS INTRODUCED
We have increased the distances between chairs in the waiting room.
Our staff frequently sanitise work surfaces, chairs, door handles and the card payment machine.
We sanitise treatment beds between patients using an anti-viral spray as well as a UV wand.
We are wearing the correct PPE, as advised by Public Health England and the British Chiropractic Association.
We are keeping windows open for fresh air flow.
We are keeping contact time between you and your practitioner to a maximum of 20 minutes; 40 minutes for new patients.
IF YOU ARE AT HIGHER RISK…
Unfortunately, we can’t see you if you, or someone in your household/under your care, is in a higher risk group for complications from the virus. High risk or extremely clinically vulnerable people are advised to shield. More information on what dictates an extremely clinically vulnerable person can be found at this link:
IF YOU ARE SELF-ISOLATING OR SHOWING SYMPTOMS…
Please reschedule your appointment (for two weeks’ time) if you, or someone in your household/under your care are self-isolating, or have any symptoms such as:
- Shortness of breath
- Flu-like symptoms
- Other symptoms of COVID-19 can be found at this link:
IF YOU ARE OVER 70…
Please consider rescheduling your appointment if you are an older person (over 70) with underlying health conditions.